We are always here to hear from you.
11A, Piramal Industrial Estate,
Piramal Nagar, SV Road,
We commit to respecting your online privacy and data. We further recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. Information that is considered personal about you by us includes, but may not be limited to, your name and e-mail address.In order to use this website, you are required to register yourself by providing the following information which includes, but may not be limited to:
(1) Name (2) E-mail Address (3) Contact Number (4) Credit/ Debit/ Account details
Our website's online requisition form requires users to give us contact information (like your name, e-mail address and contact number). As a user of this website you are required to provide a valid e-mail address at the time of registration. Certain information, such as your name, e-mail address and contact number is collected in order to verify your identity and for use as account numbers in our record system, among other things. E-mail addresses, geo-locations, intellectual property, listings viewed, any information entered in the “Contact Us” form or any other form displayed on any section of the website are also collected.
We use our as well as third parties’ data collection devices such as "cookies" on certain pages of our website. "Cookies" are small files stored on your hard drive that assist us in providing services customized to your requirements and tastes. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used whether you choose to register with us or not.
The website may contain hyperlinks to other websites, content or resources. We have no control over any websites or resources, which are provided by other companies or persons. You acknowledge and agree that We are not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or resources.
We may release your personal information to a third-party in order comply with a Court Order or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Our Terms of Service.We may disclose personally identifiable information to parties in compliance with our Copyright Policy as mentioned in the Terms of Service as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, We may disclose name, address, country, phone number, email address and company name.
You further acknowledge that the Website may contain information which is designated confidential by Us and that you shall not disclose such information without our prior written consent.
Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.
As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed.>
8.1 External Service Providers: There may be a number of services offered by external service providers that help you use our Websites. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their private policy.
8.2 Other Corporate Entities: We share much of our data, including personally identifiable information about you, with our parent and/or subsidiaries that are committed to serving your online needs and related services, throughout the world. Such data will be shared for the sole purpose of enhancing your browsing experience. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You will receive notice of such event (to the extent that it occurs).
8.3 Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
Following registration, you can review and change the information you. If you change any information we may keep track of your old information. You can change your registration information such as your Email ID etc. To remove your profile so that others cannot view it, contact our customer support team at firstname.lastname@example.org.
We will retain in our files the information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, you should not expect that all of your personally identifiable information would be completely removed from our databases in response to your requests.
We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. We do not recommend transfer of sensitive information (such as credit card number) and bank account details via the Site to any third party. Users are recommended to do so offline, on the phone or via personal emails. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, "perfect security" does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.
The terms refer to the Company as a platform and an intermediary. As the Company has a significant role in the creating the meals.
We take the orders, collect payments and deliver the food at the doorstep of the User. Any order placed by the consumer is subject to product availability,delivery capacity and acceptance by Party Rasoi.
A contract exists between the You / Buyer and the Party Rasoi and as such any breach of contract and thus, any claim arising from such breach is the subject matter of the Party Rasoi and the buyer alone and we are in no way a party to such breach or involved in any suit arising from the same breach.
The membership of this website is free of cost and this includes the browsing of the site. However, charges shall be applicable on the services rendered by us through our site, including without limitation the food items being made available through the Site.
You understand that the contract is a bipartite contract between you and Party Rasoi using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Company using Payment Facility. Any extension / increase in the Dispatch and/or Delivery time shall not be the responsibility of the Website.
8.1 Delivery period specified at the time of order may vary. The goods will be delivered to the address given at the time of giving the order. 8.2 The delivery may done by Party Rasoi. No responsibility is taken by the Website in case of late delivery by us. 8.3 It may not be possible for Us to deliver to some locations. In such a case, we will inform you and arrangements for change in delivery address or cancellation can be made.
9.1 Your delivery address should be under serviceable network of the couriers. 9.2 Payment to the courier staff should be done in cash. Cheque or DD is not acceptable. The invoice amount will be inclusive of all charges.
11.1 From time to time, Our team may post comments or articles. These articles are the Intellectual Property of the Company and you are prohibited from posting, re producing, publishing, changing, editing such articles. In case that you have a problem with any article so posted, you may report the same via mail and we will look into it. We are under no obligation to remove such articles and the final decision lies with us. 11.2 We take utmost care to ensure that data provided at our Website is true and accurate. Sometimes, system errors creep in and data generated by other Users may be false. We are not responsible for any such data. 11.3 We are not in any way liable to You, for any loss arising to you from activities that include but are not limited to our negligence, breach of contract,Intellectual Property and Trademark infringement, breach of laws, etc. 11.4 From time to time, our Website with have external links connected to other websites. We in no way endorse these websites. We are in no way liable for the information found on those websites. External websites may have their own policies and we in no way are responsible for any loss or damage cause by the same to you. You are advised to use your own discretion in the navigation and use of external sites.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: THE WEBSITE, SERVICES AND OTHER MATERIALS ARE PROVIDED BY THIS WEBSITE IS ON AN “AS IS” BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, HOLACHEF MAKES NO WARRANTY THAT (I) YOUR REQUIREMENTS WILL BE MET OR THAT SERVICES PROVIDED WILL BE UNINTERRUPTED, OR IN A TIMELY MANNER; (II) ANY ERRORS OR DEFECTS IN THE WEBSITE, SERVICES OR OTHER MATERIALS WILL BE CORRECTED; (III) THE FOOD OFFERED THROUGH THE WEBSITE SHALL FIT THR IMAGES PROVIDED ON THE WEBSITE, SHALL MATCH THE DESCRIPTION ON THE WEBSITE OR BE FIT FOR CONSUMPTION.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL HAVE NO LIABILITY RELATED TO USER CONTENT ARISING UNDER INTELLECTUAL PROPERTY RIGHTS, LIBEL, PRIVACY, PUBLICITY, OBSCENITY OR OTHER LAWS. HOLACHEF ALSO DISCLAIMS ALL LIABILITY WITH RESPECT TO THE MISUSE, LOSS, MODIFICATION OR UNAVAILABILITY OF ANY USER CONTENT.
The formation, interpretation and performance of this Agreement and any disputes arising out of it shall be governed by the law, rules and regulations of India. The exclusive jurisdiction and venue for actions and disputes mentioned above shall be the courts located in Mumbai, and You hereby submit to the personal jurisdiction of such courts.
If You have any questions regarding the Agreement, the practices of Party Rasoi or any complaints with the service, you can e-mail us at email@example.com.
Any customer who wishes to cancel its order placed on Website/Apps is allowed by chat only if below terms and conditions satisfies: - 100% refund if the order is cancelled 48 Hrs before the scheduled delivery time. - 50% refund if the order is cancelled 24 Hrs before the scheduled delivery time. - No refund if the order is cancelled in less then 24 Hrs before the scheduled delivery time. - Orders can only be modified 48Hrs before the scheduled delivery time. Refund Mode: Refund will be done via Bank Transfer or Cheque as required by the customer. All the Refunds would be processed within 7 working days.